Shipping, Returns & Refunds

WHAT IS THE COST OF SHIPPING?

Orders with a value of less than R700 will have a courier charge of R100. Orders over the value of R700 will be shipped free of charge.

PROCESSING TIME
Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and that you are authorized to use the relevant payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our warehouse for shipment.

If the item(s) on your order are in-stock, they will be shipped as soon as possible from our warehouse. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the back-ordered inventory in our warehouse.

TRANSIT TIME


PAXI

PAXI does not offer door to door services. The customer has to collect the parcel at the PEP store wherein which he/she provided the address for the shipment.

Packages offered:
450mm x 370mm Max 5kg
Service fee:  R100

Get PAXI collection points at https://www.paxi.co.za/points

Extract from PAXI website https://www.paxi.co.za/terms-and-conditions#general

1 Overview of the PAXI Service

  1. You can select a Collection Site at the PAXI counter at any participating PAXI site.

  2. You will be requested to provide us with Your details. In this regard, your cell phone number and a valid form of identification will be requested, and You must ensure that the information provided by You is true, accurate, current, and complete in all respects.

  3. You will be required to pay for the PAXI Service in full at the point of sale at the Original Site.

  4. Once You have received a payment slip and handed it to the PAXI representative at the PAXI counter, you will be furnished with a PAXI box or PAXI flyer bag.

  5. You may place the item You intend to send into the PAXI box or PAXI flyer and once You have sealed it, you may hand it in at the PAXI counter at the Original Site.

  6. PAXI will confirm Your order by sending You an SMS confirmation together with a parcel reference number.

  7. You can track Your parcel by using Your parcel reference number at www.paxi.co.za or by phoning the PAXI Customer Care Centre or by SMS to PAXI, where after a PAXI representative will call You.

  8. PAXI will send You another SMS with an OTP and collection instructions once the parcel has arrived at the Collection Site. You will be responsible for sending the OTP and collection instructions to the Recipient.

  9. The Recipient will be required to produce the OTP at the Collection Site. PAXI will only be required to verify the OTP presented by the Recipient at the Collection Site and will not be required to verify the identity of the Recipient. Should the Recipient, for any reason whatsoever, be requested to produce a form of identification, this shall be for PAXI’s own internal records.

2 Delivery of parcels

  1. Delivery can take between 7 to 13 Business Days (for main centres), provided the parcel is dropped off before 15h00. For delivery to outlying or rural areas (60km or more from a main centre), the service can take between 7 to 13 Business Days.

  2. PAXI will use its best endeavours to make sure that any parcel reaches the Collection Site within the Business Days set out above. However, you confirm that time is not of the essence in relation to the delivery of any parcel. The delivery times communicated by PAXI are estimates and subject to these terms and conditions. Accordingly, PAXI will not be liable for any delay in the delivery of the parcel unless it is directly caused by PAXI or any Associated Company’s gross negligence or wilful default.

  3. Parcels will be held by PAXI for a period not exceeding 14 days from arrival at the Collection Site. PAXI will send You an SMS notification after the parcel has arrived at the Collection Site. PAXI may in its sole discretion contact You and/or send You further reminders if the parcel remains uncollected.

  4. If any parcel has not been collected after 14 days, then PAXI may return the parcel to the Original Site and inform You hereof via SMS, in which case You may be responsible for reimbursing PAXI for any costs associated with the return. Thereafter, where a parcel is not collected from the Original Site within a further 14 days, PAXI shall, at its sole discretion, be entitled to donate, store or destroy the parcel at Your risk and expense. PAXI may, in its sole discretion, retain possession of a parcel until all the charges associated with it has been paid.

  5. If the Sender has not received an SMS containing an OTP or the Recipient is unable to collect the parcel, PAXI must be notified thereof within 14 days from arrival at the Collection Point, whereafter PAXI will launch an investigation into its whereabouts.

ARAMEX

Aramex offers door to door services.

To Successfully ship your order, please provide us with the following:

  1. Correct and working cellphone number
  2. Correct street name and house number, town, province and postal code.

NB: Once goods have been shipped you will be provided with a tracking number which you can use to track your order on the Aramex app. We do not have any control over Aramex delivery.

Aramex
Max 5kg
Service fee:  R100.00

 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. Delivery to main cities will take place between 7 and 14 working days, while regional/outlying area usually take 7 and 21 working days. The delivery time-frame depends on the logistics and your delivery location. If you need your order urgently please call us after placing your order, as we will do everything in our power to assist.

If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. We charge only ONCE for shipping for the entire order. Should you have any questions or concerns regarding these charges, feel free to email us.

 

WHAT ADDRESSES DO YOU SHIP TO?

We only ship orders to physical addresses ( No post boxes ) Please make sure that the address that you choose for delivery is accurately captured, and that there is someone present to receive the parcel on your behalf if you are not there. We recommend using your work address for deliveries.

 

RETURNS

ARE YOU CPA COMPLIANT?

Yes, we are 100% CPA compliant.

HOW DO I RETURN A FAULTY OR INCORRECT PRODUCT?

If, for any reason, you would like to return your product, please contact us with your details, and we will arrange to collect the product from you at no expense to you.

REFUND AND EXCHANGE POLICY

Finding the perfect shapewear can be tough. Luckily, with our 100% Fit Guarantee, you get easy returns or exchanges for another size or product. Should you not be satisfied with your purchase, you may return it for a refund or exchange subject to the following:

  • Original proof of purchase must be provided.
  • Product must be in original condition and packaging.
  • Refunds will only be given within 30 days of purchase.
  • We may deduct a fair shipping and handling fee from refunds, as per the CPA and ECTA.

You can simply email our customer care team info@snatchd.co.za and inform us of your order number and your exchange/return request.